Vote Now

We use a consensus based Borda Count voting system where voters can make up to 5 choices per single vote in order of preference. The overall winner in each category is whoever gets the most total points in two rounds. Round 1 voting is open until November 23, 2012. Final round is scheduled on December 12, 2012 during UP 2012 conference.

Update: First round is used to select top 5 candidates to participate in the final and decisive round. Points collected in first round do not count towards final round. The entry that gets most votes in the final round will be the winner in category.

First round is over. See list of finalists at this link.
Please see below a Cloud Awards Daily Overview:
08:30am - 03:30pm - Registration in SSFCC Lobby.
08:30am - 04:00pm - Voting Stations Opened in Hyde Park Section of Exhibit Hall.
11:30am - 01:00pm - Elevator Pitch Fest in Hyde Park Section of Exhibit Hall.
04:00pm - 06:00pm - Voting Closed, Results Counted and Winners Announced in Baden Room.

Best CRM Solution

Workbooks

49% (8038 points)

Salesforce

10% (1638 points)

VACAVA Inc.

9% (1636 points)

Radius

6% (992 points)

SugarCRM, Microsoft Dynamics

5% (962 points)

Totango

3% (492 points)

CiviCRM, Intercom.io, Auxilion, icomplete

2% (486 points)

Total votes: 1578

Nominees

Auxilion

Auxilion is a revolutionary cloud-enabled Virtual Contact and Support Centre that provides call management support services, 24x7 support services and cloud-transformation services for organisations. Born as a result of a Research & Development initiative, Auxilion combines the latest in the cloud and Microsoft technology with a Virtual Workforce model. The net effect is that we can provide better management of data, information and interactions for our clients across various support functions including customer support services, project support services and remote IT support services. The Auxilion Virtual Contact Centre can support practically any aspect of the modern organisation's operations in a highly cost-effective and efficient manner
CiviCRM

This is an open source platform, focused on the needs of non-profits, and supported by a vibrant development crew. Very functional, stable and cross platform.
icomplete.com

icomplete CRM the new breed of SAAS. icomplete.com is a powerful marketing, communication and collaboration solution that is so easy to use and affordable to run. What makes it unique is the ability to store many forms of communication and associate it to a contact. It stores email, SMS messages, voicemail, call recording (mobile and landline), documents, e-marketing templates and campaigns, notes and facsimile messages. All these communications are captured in real-time and shared online with the team who can access it from anywhere. It ensures nothing gets missed.
Intercom.io

We've been using Intercom for 6 months and we have invaluable feedback on our users. It's prefect for on-boarding, building relationships with real users. I highly recommend it for any SaaS company.
Salesforce.com

After participating at Dreamforce, I'm convinced Salesforce is the industry leader when it comes to CRM solutions.
SugarCRM

Sugar is a cloud application that has always delivered its technology as a service offering and as an open source software solution. As such, customers have the choice of using either Sugar’s IT infrastructure or their own and the flexibility to customise the application to their own internal processes. In response to customer demand for more choice, higher levels of security, reliability and availability, Sugar has also developed packaged versions of its technology for different Cloud Computing service environments. Today, Sugar is available on Amazon EC2, Rackspace, OpSource, Microsoft’s Azure, and Red Hat, among others. Since 2011, Sugar and IBM have been working together to make SugarCRM’s customer relationship management software available for IBM’s SmartCloud Enterprise cloud computing service. Together SugarCRM and IBM are able to offer great of security, reliability and availability. They also are able to offer service level agreements (SLAs) to customers. Alternatively Sugar can be hosted by SugarCRM, by one of their partners or even via a private cloud with the flexibility to change as customer needs evolve. SugarCRM is the only vendor to offer such choice and flexibility.
Totango

Totango is big data meets CRM. Our customer engagement management platform guides your customer-facing teams to make the right moves to help your online user base find recurring value with your product. Focused on retention, improving conversions and earning customer love? Only Totango allows you to segment your users by usage trends, tasks, and customer health to a granular level in real-time according to their behavior. Over half of paid licenses in the $14.5 billion SaaS marketing and the $1.3 trillion enterprise software market are not being utilized resulting in billions of dollars in value being WASTED! Totango increases usage and adoption of online services and software, resulting in more recurring user value and better monetization for vendors. A company using the Totango customer engagement methodology and platform can expect: • An additional 10% of users to convert into paying users, which results in $1.2 million in revenues for a company with 1,000 new trials each month and an account value of $1,000 per month. • An additional 15% of users to renew their subscription at year end, which results in $1.8 million in revenues for a company with 1,000 customers and an account value of $12,000 per year. • An additional 20% of revenues per user per year, which results in $2.4 million in revenues for a company with 1,000 customers and an account value of $12,000 per year. How does it work? Totango builds a customer adoption model, collects user engagement signals in real-time, segments users according to their behavior and automates engagement plays (the right action for the right user via the right channel at the right time). Totango partners and integrates with CRM , marketing and e-mail systems such as Salesforce.com, Zendesk, Marketo, Eloqua, HubSpot, Mailchimp and 80 other customer facing systems. Hello future of personalized CRM.
VACAVA Inc

rapidSALES is a core-level Sales Force Automation tool for managing and maximizing sales efforts in any size company, in any industry. This application manages companies, contacts and opportunities to ensure the timely progression of the selling cycle. And, rapidSALES offers extensive configuration and security capabilities not found in most sales management applications. rapidSALES is a tool for sales managers and business owners who need a fast, robust SFA. rapidSALES provides a solid “base of operations” with customization features to meet needs for growth and improvement. Unlike others, rapidSALES is easy to learn and deploy. rapidSALES Key Advantages: - Full integration with Outlook - Accuracy through precise programming within the application - Continuity and integration among multi-faceted sales initiatives - Ease of use for varied skill levels - Assures accountability for follow-up and improved performance For more information, visit www.vacava.com!
Workbooks

Easy to use Great to deal with Value for money Flexible to our requirements Great reports Easy to set configurations for each user Always adding new features
Workbooks

Workbooks founded its service with total focus on the needs of the SMB/E. Simplicity, intuitive interface, rapid and cost effective configuration, ease of self management with little IT experience and reduced costs in license and setup when compared with on network and legacy brand name cloud CRM vendors. The service was designed on the basis the founders previously ran a small 60 employee business using Salesforce and found it limiting in areas where it lacked a required function or was simply too expensive to configure to achieve the desired requirement for the size of company. Hence Workbooks was founded with ‘true customer eyes’ on the problem and 5 years on we deliver a service that is aligned with the specific needs and pricing of these smaller businesses. In the UK 99% of companies are sub 250 employees and Workbooks belief is these clients need a business solution that aligns with their fundamental business needs of managing information, sharing across all departments, , not simply a CRM solution with focus on sales/marketing, a solution that is easy & intuitive for their users and one that is quick/easy to implement with minimal services requirements. Cloud based companies are also selecting Workbooks as a strong cloud provider as can be seen from these customer examples. “We are pleased to be working with Workbooks and found their included functionality, ease of use and flexibility to work with us along with their competitive pricing all aided our decision to choose their system. As a cloud-based solution itself, Workbooks compliments our cloud-centric approach to business. And as such, Workbooks makes such things easy and affordable.” Kevin Nikkhoo, CEO, CloudAccess "Choosing a Cloud CRM was an obvious choice as a cloud committed organisation. Workbooks seems to come out at a half to a third of the price of the bigger brand CRM names, yet delivers a positive user experience and promises superior return on investment. The fact that Workbooks is hosted, developed, supported and owned in the UK was also a key positive for us in terms of ensuring and securing cloud data sovereignty." Luke Wheeler, Chairman of Compare the Cloud ”As a cloud-based solution ourselves, Workbooks compliments our cloud-centric approach to business. We were seeking a CRM solution that was intuitive to ensure easy user adoption, flexible and powerful to enable it to flex with the growth of 4castplus. The market pricing made it a very attractive solution for us, and being web-based, it fits in well with our company ethos.” Kim Tremblay, Chief Financial Officer, 4castplus
Workbooks

they have an ability to understand the needs of all stakeholders associated with their firm
Workbooks

Workbooks was crafted to solve the business connectivity needs for the small to medium sized business. With Workbooks, a client actually can get support and assistance from the manufacturer instead of adding a 3rd party programming company. Workbooks does more than traditional CRM functions. It can include integration with email, invoicing and billing software.
WorkBooks

This product is so easy to use and brings many businesses into the Cloud environment with ease. The company behind the product are proactive and respond instantly with answers to any questions and therefore makes the whole experience a pleasure. The WorkBooks product is the best I have seen in years and permits growth into other areas of functionality as a user grows with the solution, top marks for this company!
Workbooks

Innovative, easy to use, easy to deploy, great service, competitively priced
Workbooks

Most easy to use, configurable, flexible, comprehensive and inexpensive CRM system I have found.
Workbooks

Very good from start to finish.
Workbooks

We get a great CRM which is feature rich, at a good price with excellent support. It saves us time and money whilst enabling us to work efficiently.
Workbooks

Workbooks is an easy to setup and use CRM package. However, it still provides the reporting, sales contact and sales pipeline details we absolutely must have. One of the important product requirements was a very complete, out of box experience. Which is critical for the small company. When resources are few and far between, not having to have a full time admin for the CRM package was a clincher!
Workbooks CRM

They offer the best in the cloud out of the box CRM solution. Not much development work required to get it up and functioning.
Workbooks CRM

Everyone wants an easy-to-understand, easy-to-navigate and customise and simple-to-use CRM solution - Workbooks is it! My businesses have become far more customer-efficient since the implementation of Workbooks. Their customer services team are helpful and knowledgeable and based in the UK.
Workbooks CRM

Eduss found Workbooks had the best combination of included functions for our requirements and competitive pricing along with a very intuitive interface that made it very easy to start using the system. Having a CRM that includes a quote tool as standard at such an affordable price was attractive and knowing it can easily expand to include orders and invoicing if required, was a powerful offering.
Workbooks Online

Workbooks changed my business, this SaaS CRM system helped me track leads and manage the business to improve significant savings in sales and prioritise where we focus. I would highly recommend this saas based solution. SaaS CRM is minefield, at events i have attended i have spoken to people who have never implemented or seen an ROI.
Workbooks Online

Workbooks delivers a completely unique user experience: a windowed desktop CRM within a browser. The team is completely committed to the product and support is superb.
Workbooks Online Limited

As they offer an affordable solution with great support and a high level of functionality.
Workbooks Online Limited

Workbooks provides the best and most agile CRM I have been able to find. Excellent setup and flexibility. Their level of sharing of information and insight, as well as their knowledgebase is outstanding. Imports and exports functionality is great. Providing the ability to manage the order to cash workflow as it should be. Really good value for money.
Workbooks Online Ltd

Workbooks should win as their CRM solution is specifically catered for SME's and takes great care in ensuring that their solution improves the business performance of their customers. Workbooks offers increased functionality at a fraction of the cost of bigger named competitors.
Workbooks.com

We know CRM system after 15 years and workbooks is very appealing and we know this as we initially competed with it and now have taken it on board ourselves, our first pure Cloud based CRM system. Feedback from client is very positive, so we have high hopes.
Workbooks.com

Simple and fantastic CRM. Has made my working day so much easier

Vote Now

Best CRM Solution

Pages

List of Nomination Categories

Register For Final Round of Cloud Awards

Auxilion

CiviCRM

icomplete.com

Intercom.io

Salesforce.com

SugarCRM

Totango

VACAVA Inc

Workbooks

Workbooks

Workbooks

Workbooks

WorkBooks

Workbooks

Workbooks

Workbooks

Workbooks

Workbooks

Workbooks CRM

Workbooks CRM

Workbooks CRM

Workbooks Online

Workbooks Online

Workbooks Online Limited

Workbooks Online Limited

Workbooks Online Ltd

Workbooks.com

Workbooks.com