Solving the Cloud’s Hidden Problem: Access to Knowledge in a Fragmented Environment
The cloud is a revolutionary delivery platform for its scalability, flexibility and freedom to place a company’s most powerful IT assets in the hands of any user, easily and cost-effectively. But there’s one capability that your cloud may be missing – knowledge.
The reality is that cloud environments pose one of the biggest knowledge gaps facing companies today, as data within cloud-based systems adds additional storage repositories that can house critical information. With the amount of data doubling every 18 months, it’s another place where knowledge is lost.
Big Data arguments aside, the key issue in the hidden knowledge problem is not size. It’s variety. Cloud-based systems contribute to an already crowded picture of applications, databases and online resources. Unlocking the secret to extracting knowledge from the cloud involves looking at the variety of places it resides.
In a fragmented and heterogeneous environment, enterprises should resist the temptation to migrate data to a central cloud-based system. The more data moves around, the more complicated it becomes to find again.
Instead, unified indexing technology is the way forward. In this model, fragments of information are assembled on demand and served up to operational users. Take a look at how Google and Yahoo have transformed the consumer world in aggregating, consolidating and unifying information from the world’s websites into one index.
Advanced indexing technology can perform securely in the same manner within the vast variety of systems, both on-premise and in the cloud -- email, databases, CRM, ERP, social media, etc. The technology is available to securely index those sources, unify that information in a central index, normalize the information then perform mash-ups on demand. Think of a world in which every document an executive needs on any platform is instantly organized, indexed and searchable just as consumers search the Web. This type of environment is where the cloud’s hidden knowledge can be extracted.
The proliferation of data found in cloud-based environments is not going in stop. In fact, it’s going to expand exponentially. If enterprises do not adapt methods of extracting and correlating data from these systems, then their challenge of accessing important customer, prospect or research knowledge will only become greater.
Coveo CEO Louis Tetu understands the challenges cloud-based systems provide. His last venture, Taleo, is one of the largest cloud software providers in the world, bought by Oracle for $2B last year. His current venture, Coveo, recently developed a Salesforce solution in order to consolidate relevant information in a cloud-based environment. He will outline the data fragmentation challenge the cloud provides, including how unified indexing technology can access, correlate and present knowledge found in cloud-based systems.