Solving the Cloud’s Hidden Problem: Access to Knowledge in a Fragmented Environment
The cloud is a revolutionary delivery platform for its scalability, flexibility and freedom to place a company’s most powerful IT assets in the hands of any user, easily and cost-effectively. But there’s one capability that your cloud may be missing – knowledge.
The reality is that cloud environments pose one of the biggest knowledge gaps facing companies today, as data within cloud-based systems adds additional storage repositories that can house critical information. With the amount of data doubling every 18 months, it’s another place where knowledge is lost.
Big Data arguments aside, the key issue in the hidden knowledge problem is not size. It’s variety. Cloud-based systems contribute to an already crowded picture of applications, databases and online resources. Unlocking the secret to extracting knowledge from the cloud involves looking at the variety of places it resides.
In a fragmented and heterogeneous environment, enterprises should resist the temptation to migrate data to a central cloud-based system. The more data moves around, the more complicated it becomes to find again.
Instead, unified indexing technology is the way forward. In this model, fragments of information are assembled on demand and served up to operational users. Take a look at how Google and Yahoo have transformed the consumer world in aggregating, consolidating and unifying information from the world’s websites into one index.
Advanced indexing technology can perform securely in the same manner within the vast variety of systems, both on-premise and in the cloud -- email, databases, CRM, ERP, social media, etc. The technology is available to securely index those sources, unify that information in a central index, normalize the information then perform mash-ups on demand. Think of a world in which every document an executive needs on any platform is instantly organized, indexed and searchable just as consumers search the Web. This type of environment is where the cloud’s hidden knowledge can be extracted.
The proliferation of data found in cloud-based environments is not going in stop. In fact, it’s going to expand exponentially. If enterprises do not adapt methods of extracting and correlating data from these systems, then their challenge of accessing important customer, prospect or research knowledge will only become greater.
Coveo CEO Louis Tetu understands the challenges cloud-based systems provide. His last venture, Taleo, is one of the largest cloud software providers in the world, bought by Oracle for $2B last year. His current venture, Coveo, recently developed a Salesforce solution in order to consolidate relevant information in a cloud-based environment. He will outline the data fragmentation challenge the cloud provides, including how unified indexing technology can access, correlate and present knowledge found in cloud-based systems.
- by Louis Tetu , CEO of Coveo
Louis Tetu is Chairman and Chief Executive Officer of Coveo. Prior to Coveo, Mr. Tetu co-founded Taleo Corporation [NASDAQ: TLEO], the leading international provider of on-demand Internet software for talent and human capital management, where he held the position of Chief Executive Officer and Chairman of the Board of Directors from the company's inception in 1999 through 2007. In 2004, Taleo was recognized the 11th fastest growing technology company in the United States within the Deloitte Technology Fast 500. Prior to Taleo, Mr. Tetu was President of Baan SCS, the supply-chain management solutions group of Baan, a global enterprise software company with more than 5,000 employees. This followed Baan's acquisition of Berclain Group Inc., which Mr. Tetu co-founded in 1989 and where he served as president until 1996. Mr. Tetu is an Engineering graduate from Laval University of Canada in 1985 and in 1997 was honored by Laval for his outstanding social contributions and business achievements. He also received the 2006 Ernst & Young Entrepreneur of The Year award in the Technology and Communication category. Outside of his professional career, Mr. Tetu is a private equity investor involved in technology and infrastructure projects within emerging countries, as well as a commercially licensed helicopter pilot. He lives in Quebec with his wife and their three children.